Universal LifeStiles, L.L.C.   ...Overcoming Life's Obstacles

For both the seasoned and neophyte manager the difficult employee (member of the underground) can serve as the greatest obstacle in providing an effective and team oriented environment. This lively and to the point presentation provides the audience with ten tips for gaining and staying in control of difficult employees. Dr. Tom Pomeranz through his use of stories and humorous anecdotes details those factors which influence some employees to behave
in passive aggressive ways.

Tom shares with the audience how managers need to behave to help the difficult employee conduct themselves in more socially acceptable ways. Through the implementation of five intervention approaches, detailed in the training, many difficult employees take their place as valued team members. The session compares and contrasts the use of
personal power versus positional authority as a preferred management approach in resolving conflict nurtured by the difficult staff member.

As a result of this training, attendees will be able to:

• Acknowledge and celebrate the strength of the employee/s
  
• Assess the factors likely causing the employee to behave in an unacceptable manner
  
• Provide the employee performance feedback more effectively
  
• Enhance the employee’s self-worth on the job
  
• Support the employee in accepting change
  
• Improve the employee’s collegial spirit



I want to thank you for your enlightening and informative workshop on The Underground.  You hooked me from the start.  I took away many thoughts and ideas on how to improve my management skills, and give my Underground the tools they need to be successful.  I also recognized, somewhat abashedly, traits in myself that need addressing.  Manager, Employment Contact Services, ARC of Meriden-Wallingford, Meriden, CT

Fresh approach for dealing with “the underground”.  Will be more cognizant of need to lead and give regular feedback.  Can’t wait to take back and start ASAP.  Eastern Shore Regional
Office, DHMH, Salisbury, MD

The best and most informative workshop I have attended in quite awhile.  Very everyday useful information.  North Bay Regional Center, Napa, CA

I am a new manager and was having difficulty with staff.  I was looking for solutions and you gave them to me.  Thank you.  I will use this information to form better relationships with my staff.  
Cardinal Center, Warsaw, IN